Join Our Team
Become part of the Hearth and Hill team! Our commitment is to “Inspire our associates, thrill our guests, and enrich our community.” Associates come first, because you are the heart and soul of our restaurant.
Thank you for your interest in working with Hearth and Hill. If you do not see a position you are interested in, or if we currently do not have any open positions, we would still be happy to receive and review your resume. Please be sure to include the position you would like to apply for.
Event Coordinator
POSITION OVERVIEW
The Event Coordinator is to sell, produce and run events at Hearth and Hill. Actively sell the Hearth and Hill event experience to local and nationwide clients looking for a variety of experiences. Communicate timely and clearly with clients and colleagues alike, to produce a seamless event from start to finish. Work hand-in-hand with the front-of-house management team, culinary team and local vendors and meeting planners. This is an hourly + commission based position, where hard-work and a goal-minded individual will succeed.
RESPONSIBILITIES
- Create and manage the timeline, program and task list for all Hearth and Hill catering and banquet events (on-site and off-site).
- Lead all event planning meetings and discussions.
- Effective, prompt and detailed communication with all clients.
- Ensure all event inquiries are responded to within 24-hours.
- Coordinate completion of the event contract.
- Produce a BEO and Contract with all details written clearly to the client at a minimum of two-weeks prior to the event.
- Properly handle taking deposits for events, safely secure all financial information.
- Communicate clearly and timely with the culinary team, to assist in the production of the event.
- Communicate clearly and timely with the front of house team, to assist in the production of the event.
- Be present during on-site and off-site events to ensure a successful event.
- Connect with the local community. Consistent outreach to the community to build the client base. To include, site visits, cold calls, networking events, and more.
- Drive the catering business of Hearth and Hill. Take ownership of the position, and sell the space with professionalism and transparent communication.
- To be respectful of all guests, associates and vendors that you work with.
- Develop relationships with the local vendors, that we may use.
- Assist in tip out procedures
- Ensure proper scheduling and staffing for all events
EXPERIENCE
- Possess a High School Diploma
- Must be at least 21 years of age
- Must have extensive knowledge of event management
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system
- Knowledge of relevant health & safety regulations & procedures
- 2+ years of event coordination
- 1+ years of experience working in restaurants
- Competency in excel, word, powerpoint, and other event programs
PHYSICAL REQUIREMENTS
- Ability to stand for extended periods of time
- Ability to bend, lift, push & carry heavy objects
- Ability to carry 50 pounds
Assistant General Manager
Position Overview:
Provide the highest quality guest experience through friendly knowledgable service. Assist the General Manager with all aspects of restaurant operations including food, beverage and guest service activities. Perform all aspects of General Manager duties upon his/her absence. Responsible for performing all duties of all other positions when necessary.
RESPONSIBILITIES:
- Present professionalism at all times in manor an appearance
- Assist GM with management and execution of all personal matters including hiring, training, and feedback
- Recruit, interview and train new associates
- Collaborate with GM to develop training plans and new-hire packets
- Ensure all new associates complete new-hire training before their first solo shift
- Collaborate with GM to develop and facilitate opportunities for continuous improvement for all associates through education and training
- Assist in proper implementation and execution of Hearth and Hill’s commitment through service and marketing
- Collaborate with GM to learn and develop overall knowledge of hospitality industry, branding, marketing, employment and business practices
- Assist with coordination of inspections, maintenance and organization of Hearth and Hill
- Assist with business planning and support financial goals and strategies in day to day management in relation to budgeting
- Collaborate with GM to develop beverage program including pricing purchasing, inventory, budgeting, and financial management
- Collaborate with GM to ensure accountability of HH service standards on a daily bases
- Assure HH is in compliance with health department, UDABC, and any other licensing regulations
- Assist in managing inventory and purchasing small wares
- Collaborate with leadership team for budgeting including but not limited to monthly reviews of P&L
- Assist with vendor relations
KEY COMPETENCIES:
- Strong Leadership Skills
- Time management & ability to multitask
- Attention to detail & follow through
- Ability to recognize and recover guest dissatisfaction
- Ability to handle guest complaints professionally and efficiently
- Positive attitude
- Remains calm and collected under pressure
- Forward thinking
- Problem solving
CREDENTIALS AND EXPERIENCE:
- Possess a High School Diploma
- Must be at least 21 years of age
- Minimum 5 years restaurant experience preferred
- Minimum 3 years management experience preferred
- Be competent using multiple computer programs and websites including but not limited to; scheduling software, reservation systems, pos systems and excel
- Possess math skills and have the ability to handle and manage money
- Knowledge of relevant health & safety regulations & procedures
- Food handlers & beverage service permits
PHYSICAL REQUIREMENTS:
- Ability to stand for extended periods of time
- Ability to bend, lift, push & carry heavy objects
- Ability to carry 50 pounds
Hearth and Hill is an equal-opportunity employer.